FAQ
How do I get Tickets/Reservations?
Contact us by phone at 206-838-4333 or order online from our site! Click on "BUY
TICKETS." Have your credit card ready. You can also come down in person to our box
office after 10AM.
Do you have a happy hour?
Yes, seven days a week, 4 - 6 pm & 10pm - midnight in the Musicquarium.
How is the Mainstage seating assigned?
Please check in at the Maitre d’ desk upon arrival.
- Seating begins two hours prior to all shows beginning before 9pm.
- For all shows begining at 9pm or later, seats are assigned based on the order
tickets are purchased. Seating will begin approximately 30 minutes prior to
showtime.
- Seating is festival seating*
- If you're running later than show time, be sure to call us and we'll hold onto your
table. If we don't hear from you and we have a wait list, the table will be
released.
- If you purchase a booth upgrade, you are guaranteed a premium booth, regardless of
your arrival time.
All shows beginning at 9pm and later are 21 and over.
*Festival seating---you may be seated with others.
Are you wheelchair/disabled accessible?
Yes, completely. We have a chair lift for the theatre and most seats are available by
ramp.
Is there a dress code?
There is no enforced dress-code, however we suggest business casual attire.
What is our food/menu like?
Inspired by the award-winning Wild Ginger kitchen, head chef Nathan Uy designed a menu
quite similar to that of the Wild Ginger that incorporates the regional cuisines of
Cambodia, Malaysia, Thailand and China. Our executive pastry chef, Sachia Tinsley, is
constantly evolving our dessert menu, which features original creations, as well as
classic favorites, like our Molten Chocolate Lava Cake.
We also boast an extensive wine list, with over 500 bottles to choose from!
Do I have to eat dinner in the Mainstage Theatre? Is there a food or beverage minimum in
the Mainstage?
No, unless you purchase a booth upgrade.
Is smoking allowed anywhere in the venue?
Due to the statewide law prohibiting smoking in indoor public spaces, smoking is not
allowed anywhere in the venue.
What is your photo policy? Can I bring in a camera?
That is generally up to each individual artist. Our general rule is that you can take
pictures as long as it is not a professional rig and that you do not use flash in the
theatre. We do not know of the band’s photo policy until the night of the show.
How do I submit a band or demo for possible performance at the Triple Door or
Musicquarium Bar?
Please send materials to The Triple Door, 216 Union Street, Seattle WA 98101
I lost or left my credit card there, how do I get it back?
You can come in during business hours, show photo ID and we'll return it for you.
Do you have a lost and found?
Yes, it’s located in our box office.
I bought seats for a show and cannot go, can I transfer my seats to another person?
Yes. Please phone us ahead of time and let us know.
Can I bring children to the show? Are children admitted free?
Yes, the Mainstage is an all-ages venue except for shows with doors after 9pm, which are
21 and over only. The Musicquarium is also 21 and over only. Children who will occupy a
seat require a ticket for Mainstage shows.
Are you hiring at the Triple Door?
You can email your resume to hr@thetripledoor.net or drop it off at the box office during business hours.
If I see incorrect information on your website, who can I ask to correct it?
Please email us at info@thetripledoor.net and
we’ll correct it as soon as possible.