Frequently Asked Questions
Where is The Triple Door located?
The Triple Door is located at 216 Union street in downtown Seattle
Do you offer Valet Parking?
We have Valet parking for $11, Thursday through Sunday.
How do I purchase tickets?
In Person: 216 union st Seattle WA 98101 - Anytime after 4pm
How will I receive my tickets?
During the purchase process, select from Mobile (recommended), Will Call or Mailed.
Mobile: Access your Mobile Tickets from your confirmation email.
Will Call: Tickets will be held at the door under your name.
Mailed: Tickets will be mailed within 3-5 days of purchase.
When do theatre doors open?
On nights with a single performance, doors open 90 minutes prior to show time.
On nights with two performances, doors open 90 minutes prior to the early show, and 30 minutes prior to the late show.
On nights with three performances, doors open 60 minutes prior to first show, 30 minutes prior to the middle show, and 30 minutes prior to the late show.
How do I avoid the check-in line at the entrance?
If you have Mobile Tickets or Physical Tickets already in hand, you are welcome to proceed into the theatre and a seater will show you to your seats.
What if I'm running late for a show?
We release unclaimed seats 15 minutes after the headliner begins.
If you are running late, please call 206.838.4349 and we will hold your table for you.
What are your age restrictions?
The Musicquarium Lounge is 21+
The Mainstage is an all-ages venue for shows starting at 8pm or earlier.
Shows starting at 9pm or later are all 21+.
All Burlesque shows are 17+ (early shows), and 21+ (late shows).
Please view specific show info for exceptions.
Will I have reserved seats?
All seated tickets purchased through The Triple Door are Reserved Seating.
Larger tables will be shared if you do not purchase all available seats.
What are Standing Room Only (SRO) tickets?
Purchasing an SRO ticket guarantees you admission to the concert.
The Standing Room section is located at the back of the theatre.
The Theatre has an upward slope giving you a clear view of the stage from this section.
You are welcome to order drinks from the Musicquarium Lounge and bring them into the theatre with you.
We do release unclaimed seats 15 minutes after the headliner begins. At that time, you are welcome to inquire at the front desk about being moved into an open seat.
Can you accommodate large parties?
Due to the limited number of large tables, parties of five or more may be seated at separate tables. If you are purchasing tickets online for a large group, try selecting multiple tables next to each other.
Our Private Suites are a wonderful option for large parties and special occasions. Find more information here, or call 206.838.4312 to reserve.
Are you wheelchair/disabled accessible?
Yes. We have a chair lift and many of our seats are accessible by ramp. Please reference our seating chart or call 206.838.4333 for best available seating options.
Is there a dress code?
There is no formal dress code, but we always encourage getting fancied up for your night out.
I left something behind, how do I retrieve it?
For lost and found items please call our Front Desk at 206.838.4349.
How does your Rewards Program work?
Come to 10+ shows a year and receive a credit toward future ticket purchases!
Apply your credit toward a ticket purchase by calling 206.838.4333.
View details here.
I have a Triple Door Gift Card, how do I use it? Can I check my balance online?
Use your Gift Card for a ticket purchase by calling 206.838.4333.
You are welcome to use your Gift Card to purchase food and beverages at the venue.
Check your balance here.
What are your ticketing fees?
Convenience Fees are charged for purchases made online or over the phone. Fees vary based on ticket price.
Order Fee: There is a $5 order processing fee for purchases made over the phone or in person.
Do you allow cancellations and refunds?
All tickets purchases are final. No refunds or cancellations are honored.
I bought seats for a show and cannot go, can I transfer my seats to another person?
Yes. Please email email@example.com or call 206.838.4333 and we will be happy to put the tickets under a different name.
What is your menu like?
We are excited to present a brand new menu! View it here.
We also boast an extensive wine list with over 500 bottles.
What are the hours for the Musicquarium Lounge?
Our Lounge is open 7 days a week from 4:00pm until Close. Visit our online calendar for exceptions.
Do you have a happy hour?
Yes. We have an early happy hour seven days a week from 4pm to 7pm in the Musicquarium.
Do you take reservations in the Musicquarium Lounge?
Tables in the Lounge are first come first served.
If you would like to reserve a larger section for a special occasion please contact our Private Events team at 206.838.4312.
Can I rent out the Musicquarium Lounge or Theatre for a Special Occasion?
Yes. Please call our Private Dining Department at 206.838.4312 for more information, or visit the Private Events section on our website.
What is your photo policy? Can I bring in a camera?
The photo policy is determined by each individual artist. Our general rule is that you can take pictures, as long as you are not using a professional rig. We never allow flash photography in the theatre. We do not know of the band’s photo policy until the night of the show.
How do I submit a band for a possible performance at the Triple Door or Musicquarium Lounge?
Are you hiring at the Triple Door?